We recognise that security for communications and transactions over the internet is of prime importance. Following are just some of the important measures we take in order to protect you.
Our Security Measures
Our browser-based internet banking service uses the latest 256 bit Verisign digital encryption certificate to protect your data when it is being sent over the internet. Each time you connect to internet banking your browser is sent a digital certificate. This certificate securely identifies the site you are connecting to, and is used to establish the encrypted session. You can confirm your Internet banking session is encrypted by the appearance of a "lock" symbol at the foot of your browser.
To check the Security Server Certificate, double click on the "lock" image. When viewing the certificate ensure that:
1. It has been issued to netbank.communityfirst.com.au
2. The "Issued by" section refers to VeriSign
3. The date specified is in a valid date range
Members are given access to internet banking only after they agree to abide by the conditions of use associated with internet banking. Another important security feature is that the system will log you out if it is inactive for ten minutes.
Protect your Password
We have done our utmost to provide an extremely secure system, but we must stress the importance of not telling anyone your personal access code. Your personal access code is your key to access your account and it must not be divulged to anyone else.
Like a pin code or any other password, you should not write your personal access code down, but rather, memorise it to ensure your accounts remain secure at all times.
To ensure the safety of your Internet Banking password:
- Never disclose your password to anyone
- Do not write it down or store it on your computer
- Make sure no one watches you while you enter your password
- Select a password that is difficult to guess
- Change your password regularly
- Always 'logout' the secure session after completing online transactions
- Never leave your computer unattended while logged on to internet banking
- If other people can access your computer you should set your browser not to cache secure web pages, so that there will be no record of your account information left on your computer
Changing your internet banking password
If you disclose your password or feel it may have been compromised in any way, you should change your password immediately.
To change your password simply log on to internet banking and click on the "Other" menu item, followed by "change password". You will then be asked to nominate a new password, which will become active the next time you log on to internet banking.
Alternatively, contact us
and we can change your password for you. If we change your password you will be prompted after logging in to choose a new password.
Each time you log in to internet banking it will tell you the date and time when your accounts were last accessed using internet banking. This allows you to see when your accounts were last viewed with your current password.
Your internet banking password will be deactivated if you enter the incorrect password three times. This is a security measure to protect against misuse of your account. To have your access reactivated with a new password you can contact us
Protect your Computer
We recommend that you make sure your system is protected by:
- Installing the latest anti-virus software and operating system on your PC, MAC or Smart Phone
- Continually updating the virus scanner to prevent specialised viruses from capturing password keystrokes or other confidential information from your Internet sessions
At Community First Credit Union we are dedicated to making your online experience a positive one. With this in mind Community First Credit Union regularly check the performance of our websites using modern browsers and operating systems to ensure you get the best experience possible. While we’re not experts in browsers and can in no way support or recommend any specific browser, we do suggest that you maintain the latest browser version and avoid using "Beta" versions of browsers.