Disclosure documents

At Community First Credit Union Limited you have access to a wide range of services. To ensure that as a Member you are fully informed, on this page you can view and download our Financial Services Guide (FSG) and Terms and Conditions for our products, as well as Fee and Interest Rate Schedules. You should read and consider these documents when deciding to use any product.

Conditions of Use

Terms and conditions

View our current terms and conditions document.

Summary of Accounts, Access Facilities and Transaction Limits

View a summary of account features, limits and more.

Products no longer offered Summary of Accounts, Access Facilities and Transaction Limits

View the summary of account features, limits and more for products no longer offered.

Other guides and policies

Open Banking

View information about Open Banking including our Consumer Data Right (CDR) Policy – Data Holder here.

Financial Services Guide

View the current Financial Services Guide.

Customer Owned Banking Code of Practice

View the Code and our promises to you.

Dispute resolution

View our Dispute Resolution Policy for complaints and disputes.

Direct Debit Service Agreement

View our current Direct Debit service agreement.

Digital Wallet Conditions of use

View the conditions of use for digital wallet users.

Interest Rates

Our loan interest rate schedule includes all interest rates and comparison rates for our loans.

Fees and charges

Refer to our fees and charges schedule for more information about fees and charges that may be applicable to your accounts with us.

PayID and OSKO

View the process for disclosure for PayID and OSKO.

Customer Terms for creating and using PayID Guide for making OSKO payments