FRAUD ALERT: We're aware of fraudulent calls and emails pretending to be from our fraud department. If contacted, hang up or don't respond. Scammers may also spoof our phone number to appear as if they're calling from us. We will never ask for your Internet Banking passwords, username, PIN, ask you to transfer funds to another account, pressure you to act immediately, or ask you to withdraw cash. If in doubt, do not engage - call our team on 1300 13 22 77 during operating hours or the Fraud Bureau Service 24/7 on 1300 705 750.

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BSB 512-170 1300 13 22 77

Important information

Capital disclosures

Community First Credit Union Limited is regulated by the Australian Prudential Regulation Authority (APRA) which require information about the credit union’s capital to be displayed on the website.

Dispute Resolution

Community First Credit Union Limited is a participant in the Customer Owned Banking Code of Practice (COBCOP) and is happy to offer its members an internal dispute resolution procedure that is readily accessible and free of charge.

Privacy Policy

Community First Credit Union Limited complies with the Australian Privacy Principles which regulate privacy of personal information we may collect from you.

Switch to us

If you’re switching your banking from another financial institution to Community First Credit Union Limited, we’ll help make the process simple, quick and easy with our account switching service.

COBCOP

The Customer Owned Banking Code of Practice (COBCOP) is a code of practice for Australia’s credit unions and mutual building societies which outlines how they will deliver on their pledge to always put Members first

Disclosure Documents

To ensure you’re fully informed, on this page you can view and download our Financial Services Guide (FSG) and Terms and Conditions for our products, as well as Fee and Interest Rate Schedules. You should read and consider these documents when deciding to use any product.

Operating Joint Accounts

A joint account is an account held by two more persons. Learn about some key tips when managing joint accounts.

Financial Claims Scheme

The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Conditions of Use

The conditions of use page details a website users rights and responsibilities whilst on the Community First Credit Union Limited site.

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your “personal circumstances”). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

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Community First Credit Union Limited ABN 80 087 649 938Operating as Community First Bank | AFSL and Australian credit licence 231204 BSB 512-170