Mobile banking app FAQs

What is the Mobile Banking app?

The Community First Mobile Banking App lets you access most features of Internet Banking, plus it enables you to manage your cards, find an ATM, find a store or important contact information securely from your mobile phone. It makes managing your money when you’re on the go easier than ever.

Are there any costs to use the mobile banking app?

The app is absolutely free to download. The only charges you may incur when using the app are data charges from your mobile phone provider, or any fees associated with certain transactions you may perform via mobile banking.

How do I get it?

Simply search for Community First Credit Union in the relevant Store (Apple Store/iTunes or Google Play). When you find the right app, download it.

Who can use it?

You need to be an existing member of Community First Credit Union with Internet Banking set up to access the app. If you don’t have internet banking, please give us a call 1300 13 22 77.

Why am I asked for 2 different passwords when registering for the first time?

The first time you download the app, after agreeing to the terms and conditions, you will be shown a screen asking for your Member Number (or login name where selected) and Access Code. You will then be given the option to set up a 4-6 digit Passcode. The 4-6 digit Passcode gives you a simpler, faster login process, as an alternative to biometric login. You can control your Passcode and biometric login from the main menu within the app.

Can I use the app if I have multiple membership numbers?

The app is designed to be registered to one Member Number only. While you may be able to view linked membership accounts, you will only be able to transact on accounts belonging to the membership registered to the app.

Is Mobile Banking secure?

With our mobile banking app, all your confidential personal information is encrypted and protected by a 4-6 digit Passcode or biometric authentication such as fingerprint or facial recognition, to keep your account safe and secure. You can also keep your Community First card secure using the mobile banking card control features, which allow you to:
  • Change the PIN on your card/s (you will need to know your existing card PIN);
  • Temporarily block and unblock a card if you misplace it;
  • Report a card lost or stolen card; and
  • Advise us when you are travelling overseas so we can monitor your account for suspicious transactions

How can I maintain the security of my Mobile Banking details?

Do not install any items on your smart phone that are not approved by the provider and never jailbreak your phone, as this will leave your phone vulnerable to being targeted by malware. In addition, always maintain a PIN number on the device and don’t store any passwords in your phone. This will help to maintain the high level of security of your handset and its contents. If you have installed software on your device that has not been approved by Apple, you can use iTunes to restore the device to Apple’s factory firmware. Changing passwords alone will not protect you from any malware.

What if my fingerprint is not allowing me to authenticate?

If your registered fingerprint doesn’t work, you should first check your phone and finger or thumb is clean as this can interfere with the fingerprint recognition. If you are still having difficulty, you can still login using the 4-6 digit Passcode to authenticate by selecting ‘Cancel’ when prompted for Touch ID. The Enter Passcode screen will be displayed and you can login using your App PIN.

What is the difference between Internet Banking and Mobile Banking?

Mobile Banking provides quick and easy access to your accounts and common transactions on your mobile device, in a view that is easier to use than Internet Banking on your phone. Internet Banking is a practical way to access full banking services from your computer, tablet or smartphone. Some services do differ between Internet and Mobile banking. For example, only Mobile Banking enables you to change your card PIN, block your card or report your card as lost or stolen.

Can I access Mobile Banking when I'm overseas?

Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider. Please note that transfers direct to overseas accounts are not possible from Mobile or Internet Banking.

What happens to my session if my phone locks from inactivity?

For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again if this happens.

I’ve forgotten my Internet Banking username or password. What should I do?

You must be registered for Internet Banking to use the mobile banking app. To reset your Internet Banking password or if you have forgotten your member number, you will need to contact us or visit one of our Financial Services Stores. You will be required to answer some security questions for your password to be reset or to retrieve your member number. Please note that Community First Credit Union does not retain your Internet Banking password for security reasons. If you have forgotten your password, it will need to be reset with a new one.

I’ve forgotten my 4-6 digit Passcode. How do I reset it?

Your 4-6 digit Passcode is different to your Internet Banking password. It is a short passcode designed to work within the app only, not within Internet Banking to give you faster login to mobile banking. To reset your Passcode, you can either delete and reinstall the app or contact us and request the Passcode to be removed. When you go back in to the app, go to settings from the bottom menu within the app and select “Change passcode”. It will prompt you to enter a new Passcode and save it.

Community First Credit Union LimitedABN 80 087 649 938 | AFSL and Australian credit licence 231204 | BSB 512-170