Are there any costs to use the mobile banking app?
The app is absolutely free to download. The only charges you may incur when using the app are data charges from your mobile phone provider, or any fees associated with certain transactions you may perform via mobile banking.
How do I get it?
Simply search for Community First Credit Union in the relevant Store (Apple Store/iTunes or Google Play). When you find the right app, download it.
Who can use it?
You need to be an existing member of Community First Credit Union with Internet Banking set up to access the app. If you don’t have internet banking, please give us a call 1300 13 22 77.
Why am I asked for 2 different passwords when registering for the first time?
The first time you download the app, after agreeing to the terms and conditions, you will be shown a screen asking for your Member Number (or login name where selected) and Access Code. You will then be given the option to set up a 4-6 digit Passcode. The 4-6 digit Passcode gives you a simpler, faster login process, as an alternative to biometric login. You can control your Passcode and biometric login from the main menu within the app.
Can I use the app if I have multiple membership numbers?
The app is designed to be registered to one Member Number only. While you may be able to view linked membership accounts, you will only be able to transact on accounts belonging to the membership registered to the app.
Is Mobile Banking secure?
With our mobile banking app, all your confidential personal information is encrypted and protected by a 4-6 digit Passcode or biometric authentication such as fingerprint or facial recognition, to keep your account safe and secure. You can also keep your Community First card secure using the mobile banking card control features, which allow you to:
Change the PIN on your card/s (you will need to know your existing card PIN);
Temporarily block and unblock a card if you misplace it;
Report a card lost or stolen card; and
Advise us when you are travelling overseas so we can monitor your account for suspicious transactions