Your statement history at the click of a button

 
E-statements give you with the convenience of having your statement history at the click of a button. By registering, you will also be helping the environment by doing away with paper statements. 
 

Advantages of e-statements

 
E-statements will reduce paper wastage - no more paperwork which is good for the environment. 
They will also make your life easier by storing all your statement information in a single secure environment on our website. Never lose a statement again! 
It's also faster than a traditional paper statement as there is no postage required. We will send you an email as soon as your statement is ready for viewing. 
 
 
Frequently asked questions
 
  • What are e-statements?
  • How much does it cost to have e-statements?
  • How do I sign up for e-statements?
  • How do I view and access my e-statements?
  • What happens if I don’t receive an email notifying me that my e-statements are available?
  • What are the system requirements for viewing e-statements?
  • How do I print or save my e-statement?
  • Can I receive a paper statement as well as an e-statement?
  • Is it safe and secure?
  • When will my e-statement be available?
  • How long will my e-statement be available?
  • Can I cancel e-statements and revert to paper statements?
  • How do I update my email address?
  • What happens if I have a joint account?
  • Can I view statements dated prior to my registration date?
  • What is the difference between a transaction listing and a statement?
  • What if I need a statement that is not online?
 
 
What are e-statements?
 
E-statements are the electronic delivery of your monthly or quarterly statements. They are much more environmentally friendly as they replace your current paper statements you receive in the mail. 
 

How much does it cost to have e-statements?

 
Absolutely nothing.
 
 

How do I sign up for e-statements?

 
You will need to contact us or visit your nearest Financial Services Store to register for Internet banking. Once this is done, you will be able to access your e-statements. 
 
 

How do I view and access my e-statements?

 
Simply log onto your Internet banking. The login area can be found top right hand side of the home page of the Community First Credit Union website. You will be prompted to enter your member number and access code which you will have been given when you contact us to register. Once you enter your member number and access code, click ‘login’. Then click on the e-statement tab and you will be taken to the document history screen where you can enter a date or a date range to search for your desired e-statement. 
What happens if I don’t receive an email notifying me that my e-statements are available?
 
If you find that your latest e-statement is available online but you didn’t receive an email notifying you, you should check to see that your mail box isn’t full, then contact us or visit your nearest Financial Services Store so that we can look in to it further. 
 
 

What are the system requirements for viewing e-statements?

 
 
You should be able to view e-statements on all browsers and systems.
 
 

How do I print my e-statements?

 
 
After you have logged in and selected which statement you wish to use, you will be presented with an option to save or print your statement. If you would like to save or print multiple statements, these will need to be done individually.  You will be unable to print your e-statement on Microsoft Edge (Windows 10).
 
 

Can i receive a paper statement as well as my e-statements?

 
 
No. If you elect to receive e-statements, you will receive all your statements electronically. You cannot receive statements for some accounts online and others as paper statements. You can revert to paper statements should you no longer wish to receive e-statements. 
 
 

Are e-statements safe and secure?

 
 
Yes, e-statements are a reliable & secure way of receiving your monthly/tri-annual account statements. Your statement is stored behind a fire wall and is transmitted to your Internet browser using 128-bit encryption which means it is well protected.
 

When will my e-statement be available?

 
Your e-statement will be made available at the same time your normal statements are issued. You will receive an email notifying you when your latest e-statement is available. 
 
 

How long will my e-statement be available for?

 
Your e-statement will be available for 7 years from the date of issue.
 
 


 

Register for estatements