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Resetting your Internet Banking password
Forgotten your Internet Banking password? Follow the steps below to reset it.
Step 1.
Visit our website and go to the ‘Log In’ button on the top right of the screen.
Step 2.
Select ‘Forgot your Password‘ underneath the login section.
Step 3.
Write in your member number and date of birth so that we can correctly identify you, to make sure the request is secure.
Step 4.
Request to get the ‘SMS One Time Password’ sent to your mobile phone and enter it into this box.
Step 5.
Enter a new password in the ‘New Password’ field and then confirm the New Password in the box below by writing it again, then select ‘Save’. Then you’re done!
Tip: Try using a passphrase: Unlike a traditional password made up of random letters, numbers, and symbols, a passphrase uses a series of words to create a memorable phrase or sentence.
For example: Th3Gr33nF0xJumps! It tells a simple story (The green fox jumps!) and includes a mix of uppercase and lowercase letters, numbers, and a symbol. It’s easy to remember but hard to guess.
When setting or resetting a strong password, we do not allow use of repeat characters—like in ‘Alessandro123#’—as this weakens the security of your password.
