Important update for cards in your mobile wallet

If you use your debit card through a mobile wallet like Apple Pay, Google Pay, or Samsung Pay, there’s an important update you need to be aware of. A small number of multi-network debit cards need to be updated to ensure uninterrupted service starting 1 January 2025.

Here’s what you need to know

The debit card stored in your mobile wallet needs to be updated. To ensure uninterrupted payments, you must remove the card from your mobile wallet and re-add it before 31 December 2024. This update affects only debit cards in mobile wallets and does not impact:

Plastic debit cards – Your physical card will work as usual.
Credit cards – These are not affected by the update.

Why is this necessary?

The update involves refreshing an expiry date associated with your debit card in the mobile wallet system. Rest assured, this is not a security issue, and no data has been compromised.

How to Update Your Card

Open your mobile wallet (e.g., Apple Pay, Google Pay, or Samsung Pay).
Remove your digital debit card.
Re-add the card by following the wallet’s setup process.
Once added, your card is ready to use without any disruptions.

What happens if I don’t update?

If you don’t update your card by 31 December 2024, you may experience declined transactions starting 1 January 2025. Simply completing the steps above will resolve the issue.

Common Questions

Q: Will my physical debit card be impacted?

A: No, this update only applies to cards stored in mobile wallets. Your physical debit card will continue to work as normal.

Q: Does this affect my credit card?

A: No, this update only applies to payments made using debit cards via eftpos in mobile wallets.

Q: Has my card or phone been compromised?

A: Not at all. This is purely a technical update to ensure transactions are processed correctly. Your data and card information remain secure.

Need Help?
If you have any questions or need assistance updating your card, please contact us on 1300 13 22 77.