1300 13 22 77Important Changes to Apple Pay
From September 2024, there will be important changes to our Debit Cards in Apple Pay.
Important changes to Apple Pay transactions
From September 2024, there will be important changes to our Debit Cards in Apple Pay which will impact how Apple Pay Mobile Wallet transactions are routed and processed.
What’s changing?
All Community First Debit Cards are Multi-Network Debit Cards meaning you can make transactions using either the eftpos or Visa network.
From September 2024, in Apple Pay you will no longer have the choice to select the payment network when you transact in-store. The Network Selection will be performed by the merchant instead of you, the cardholder, meaning when you pay using your card, it’s up to the merchant to choose whether the transaction is an EFTPOS or a Visa transaction.
You can still use Apple Pay the same way you always have by double clicking the side button and authenticating with Touch ID, Face ID or passcode.
Will the change apply to everyone with a Debit Card provisioned in Apple Pay?
Users who upgrade to iOS 18 and/or WatchOS 11 and provision a Community First Debit Card to apple Pay will no longer have the choice to select the payment network (eftpos or Visa) when they transact in-store. This choice will reside with the merchant instead.
What if I have an iOS/WatchOS older than iOS18/WatchOS 11?
Why the change?
When a merchant (e.g. a shop or business) accepts payment from a customer via a debit or credit card, the merchant is charged a fee by their bank or payments provider. The Rserve Bank of Australia (RBA) has decided that the Merchant should be able to choose how the transaction gets routed as they are the ones who are incurring the fees.
We’re happy to help
When a customer makes a payment with their dual-network debit card, the merchant may choose to send the transaction via the debit network that costs them the least to accept. This is known as ‘least-cost routing’ or ‘merchant-choice routing’. If the merchant chooses not to route, the transaction will be sent via the default network. If you perform a transaction that a merchant chooses to route via a different network, it does not affect which account the funds are pulled from, and the different networks offer similar protections to the cardholder from fraud and disputed transactions for in-person transactions. If you would like more information on Merchant Choice Routing, please visit the RBA’s website.
Most debit cards in Australia have a functionality that enables a payment to be processed via either EFTPOS or one of the two international networks – Visa/Mastercard. These are called Dual-network or Multi-Network debit cards. Community Firsts Debit Cards are Dual-Network Debit Cards.
You can determine whether your dual network debit card supports both networks by using your iPhone and following these steps;
1. Open the Wallet app.
2. Tap on your card.
3. Tap the More button
4. Tap Card Number. Within the Card Number section, if you see Mastercard or Visa and eftpos network, then the card is a dual network debit card.
When using your Community First Debit Card you can always select a particular network by inserting your Debit Card into a terminal to make a payment. When doing this you will be asked to select which network to use.
If you’re making a contactless payment by tapping your Community first Debit Card on a terminal, the transaction is automatically routed to the default network programmed on the card.
A transaction fee may apply depending on which account the transaction on the Debit Card is linked to and which network the transaction is processed through. Generally, Community First transaction accounts that charge a fee for EFTPOS transactions will be affected. This is because you could be charged an EFTPOS fee for what you thought was a Visa transaction, as a result of the merchant routing the transaction via a different network. To view a copy of our current fees and charges visit www.communityfirst.com.au.
These changes only apply to dual-network debit cards; it does not affect members using credit cards.
There’s nothing you need to do; the change will happen automatically.