Enjoy greater control over your cards

Now you’ll be able to enjoy greater control, security and peace of mind with our planned updates to the Community First Mobile Banking App.

Flexible card controls 

Our new card controls are designed to give you greater control over the types of transactions you’d like to allow on your card. This can give you added peace of mind and enhanced security.

Easily managed through our mobile app, you’ll be able to enable or disable a number of different transaction types to help customise the functionality on your card to suit your needs.

The feature is available on both credit cards and debit cards, and controls can be set at either a local (domestic) level and/or international level for the following transactions: 

• Online purchases – buying something online using your card details
• Digital Wallet purchases – transactions via Apple Pay, Google Pay^TM and Samsung Pay by tapping with your mobile device in person or selecting a wallet option during an online checkout process. 
• ATM withdrawals – withdrawing cash at an ATM.
• In-store physical card purchases – tapping, inserting or swiping your card at a terminal in store.

Once the update happens, all transactions will be enabled by default, and you can elect to change them at any time in our Mobile App.

Managing your cards 

In addition to already being able to temporarily lock your card in the Mobile App today, the new upgrade will also enable you to report a damaged, lost or stolen card card, and order a replacement card via the ‘Need help with your card’ option.

This means that if you lose or damage your card, or have it stolen, you can not only act quickly, you can order a replacement card within the App without the need to talk to a staff member. Please note that replacement cards will incur a $12.50 fee.

When will the update be available?  

This update has already been made available on the 31st March 2025. If you don’t have automatic updates on your phone, you may need to go to your Mobile App Store to get the newest version of the app. 

 

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Android, Google Pay, and the Google Logo are trademarks of Google LLC.