We have received reports that scammers have been targeting members for the purposes of obtaining personal information and/or gaining access to their Internet Banking.

For example, scammers are calling people posing as a Telstra representative and requesting remote access to their computer. This is not a legitimate call from Telstra. The remote access is being used to gain access to member's personal information and banking details for the purposes of stealing money.

People have also received emails requesting account information or their account will be suspended. Or, asking users to login to Internet Banking to retrieve an important message. These are phishing emails. Community First will never contact you asking for personal account information.

What you should do

  • If you receive a call like the above, you should hang up immediately. It is also a good idea to change any banking passwords.
  • If you receive a suspicious email, do not click on any links or download anything - delete it immediately.
  • Call us immediately if you are suspicious of any transactions on your account.

More information about types of scams can be found here> 


Last updated: 17 September 2019

The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.