Scammers posing as fraud team staff

A known impersonation scam is currently going around where members could be contacted by ‘our fraud team’ or a third party. 

The scammers are sending SMS messages with links within them, to attempt to gain access to members’ internet banking and making payments.

As we always do when we become aware of scams, our internal and external fraud monitoring processes have been adjusted to identify any activity that could be related to this scam.

Ways to protect your information

Scams are forever changing, however the following are some safe guidelines to follow to help protect yourself:

1. Beware of calls where they know personal information about you
2. Never share your password or internet banking login with anyone
3. Do not click any links sent to you via email or SMS
4. Beware of a caller wanting you to take action, such as making a payment, downloading an app, or increasing your limits
5. If in doubt of a caller, contact your financial institution to confirm
6. Don’t rely on the number they are calling from to verify whether the call is legitimate

Still unsure?

You may at some point receive a call from Community First regarding a transaction on your account as part of our fraud detection services – this may be perfectly legitimate. If after following the above guidelines you are still not confident whether the call is legitimate, you can also contact Community First directly using the phone number on our website to verify the call.