Enhanced security measures are now mandatory.

These changes have included the introduction of one-time passwords and stronger password rules. Up until now, these enhanced security features have not been made mandatory however, as this creates unnecessary risk, we’ve made the decision to mandate the use of a one-time password to perform key functions via internet banking and the mobile app.

The password policy changes are now applicable to all members.

What is a One-Time Password?

An SMS ‘One-Time Password’ (OTP) will be sent to your mobile with a code that you’ll need to enter when you do things like changing your login access code or sending money to someone you haven’t paid before.

Please check we have your correct mobile number or contact us to have one added to your account if you don't already.

We don’t recommend you share a mobile number with another person.

The OTP provides an important layer of security to help reduce the risk of unauthorized access so you should limit who has access to your mobile phone and ensure you protect it with a PIN or biometric at all times. Sharing login details, devices or contact details can compromise the security of your accounts and put your financial safety at risk.


What are my options if I don’t have a mobile number or don’t wish to provide one?

With fraud ever prevalent, the One-Time Password is a critical security feature to better protect your personal information and data. If you don’t have a mobile number, or chose not to provide one, your Internet Banking experience will not include full access to features you may use today. You can continue to access our online services but may encounter restrictions where the OTP is a mandatory requirement. We still offer a number of ways to bank including Telephone Banking, Bank@Post and our store network.

This makes it difficult for others, including scammers, to guess your password, who may use software to ‘guess’ common patterns of numbers.


Setting a stronger internet banking password.

The 6-digit number password you use during your internet banking login can now be replaced with a new password consisting of 8-39 characters, including a combination of characters from three of the four categories: numbers, uppercase and lowercase letters, and other special characters such as punctuations marks, mathematical and other conventional symbols except for ` ^ &

If you haven’t done so already, we strongly recommend that you change your password to take advantage of the stronger password feature. Please note that setting a stronger password will be mandatory in the event you change or have to reset your password for any reason.


We’re happy to help.

If you need a hand navigating any of these changes, please give us a call on 1300 13 22 77 or visit your nearest Community First store.