Using our app for mobile banking
There have been recent reports of biometric (IOS Face ID/Touch ID & Android Fingerprint) errors with some users.
Using our mobile banking app
In mid September, Apple devices are expected to be due for an operating system update to iOS17. When iOS17 becomes available, it’s entirely up to you if and when you apply the update.
We always advocate that you ensure you upgrade to the latest version of your phone’s operating system to ensure you get the highest available level of security and functionality.
What to do if you experience issues using our app
There have been recent reports of biometric (IOS Face ID/Touch ID & Android Fingerprint) errors with some users operating the mobile banking app. If you experience any issues using our app, we recommend you delete and re-download the app.
You will then need to re-register the app using your current Internet banking password. If you don’t know you current password, you can reset your password by selecting the “Forgot your Member Number or Password?” link under the Sign On button on Internet Banking or selecting “Forgot Password" on the login screen of our Mobile App after reinstallation.
You will then need to re-register the app using your current Internet banking password. If you don’t know you current password, you can reset your password by selecting the “Forgot your Member Number or Password?” link under the Sign On button on Internet Banking or selecting “Forgot Password" on the login screen of our Mobile App after reinstallation.
Be aware that we’ve recently mandated stronger passwords including one-time passwords to access our Internet banking and mobile app services.
When changing your Internet banking password, you will need to select a password that complies with our strong password rules and authorise the change by entering a one-time password we will send to you via SMS to your mobile.
When changing your Internet banking password, you will need to select a password that complies with our strong password rules and authorise the change by entering a one-time password we will send to you via SMS to your mobile.
We’re here to help
If you need a hand with your banking access or using our app, give us a call on 1300 13 22 77 or visit your nearest store.
Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170