Our foreign cash provider Travelex has recently experienced an attack on their systems. As a precautionary measure, Travelex immediately took all systems offline to prevent further issues across their wider network.
Travelex have been able to contain the issue and assure that Community First member data has not been compromised. They are working to restore their systems and resume normal operations as quickly as possible.
Until the systems have been restored, Travelex's network of branches continue to provide foreign exchange services manually and a number of workarounds are provided below.
Visit Travelex in-store
Travelex travel money stores are open 7 days a week. You are also able to withdraw Australian Dollars and foreign cash across our ATM network. You can find your nearest ATM or store on Google Maps, by calling 1800 440 039 or via social media.
Have a Travelex Money Card?
Existing cards continue to work as normal for spending and ATM withdrawals. You can view your balances, see transactions and conduct purse to purse transfers at au.travelexmoneycard.com.
In order to top up your Travelex Money Card, you are able to BPay at the following:
Biller Code: 184416
Reference Number: your 16 digit Travelex Money Card number
BPAY top-ups default currency will initially be AU$, however you can change your default top-up currency online via My Account at au.travelexmoneycard.com under settings. Your BPAY top-up will be sent to the default currency.
Have a query about an existing online order?
For customers who have ordered money online, please contact Travelex Customer Services on 1800 440 039 or via social media.
We, and Travelex, apologise for any inconvenience caused as a result.
For more information please visit travelex.com.au.
Last updated: 30 January 2020
The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.