Mobile Banking Security Tips
|
| |
|
|
Community First's Mobile Banking service uses the same security features as Internet Banking so you can rest assured it is safe and secure. To maximise the security of your mobile device and prevent it from becoming compromised, you should follow these security tips.
|
|
|
|
|
|
|
|
|
|
|
Never store passwords or other personal information on your device
|
Don’t hide passwords, PIN numbers, usernames or any other personal information in your phone. This includes keeping information saved within text messages (including sent messages), notes and calendars. It could also include storing messages or emails from your financial institution, or PIN numbers and passwords as contacts in your phone. Regardless of how well you think you’ve hidden it, fraudsters know what to look for. The safest thing to do is memorise these details and ensure any and all information is deleted before you sell the device or lend it to any one else.
|
|
|
Watch what information you send
|
You should never SMS any personal information such as your full name, date of birth, passport number and drivers licence number. This information could potentially be used by fraudsters for ID theft.
|
|
|
Protect your device with a password and lock it when not in use
|
Most devices enable you to lock your phone so that a password or PIN number is required to unlock it. You should ensure you have this set up on your device, and always keep it locked when it is not in use. In the event it is accessed without your permission or stolen, the user won’t be able to access any of the information stored in your phone, or incur phone charges not made by you.
|
|
|
Keep the software, including security software on your device updated
|
Just like your home computer, you need to keep the security software on your mobile device up to date as well. To ensure your device is always operating off the latest systems, you should regularly check for software updates. If you have an Apple device such as an iPod Touch, iPhone or iPad, you can do this via iTunes. For all other devices, you should contact your mobile service provider. Security software for smartphones is also available as are some basic security settings within your mobile device such as password protection. You should ensure you familiarize yourself with these features and use them.
|
|
|
Only use reputable internet connections and WiFi hot spots
|
When you connect to WiFi hot spots or any other internet connections, you are dependent on the security of the network. For this reason, any connection you use should be password protected. If it is not, the security of information transmitted through the connection is weakened. Unsecure connections can be susceptible to hacking where fraudsters will try to trick you in to connecting to a similarly named network in an attempt to steal your personal details.
|
|
|
Do not ‘jailbreak’, hack or modify your mobile device in any way
|
By doing so, you break the manufacturer’s security on your phone and void your warranty. With the manufacturer’s security compromised, this can leave your device vulnerable to infection from viruses and Trojans.
|
|
|
Only download apps and open attachments from trusted sources
|
Fraudsters use infected applications and documents to spread malware and infect devices. To protect yourself against this, you should ensure you never open or download anything from a source you don’t know or trust.
You can download the Community First Mobile Banking App from the iTunes App Store. You should ensure that Community First Credit Union is listed as the app publisher or seller.
|
|
|
Turn off tethering and Bluetooth when you’re not using it
|
When tethering and Bluetooth are activated, it leaves your device open to fraudsters who can connect to your device and send malware to infect your phone without your knowledge. To avoid this, you should ensure you always turn off these features when not in use.
|
|
|
What to do if you loose your mobile device
|
If you loose your device, you should contact Community First Direct on 1300 13 22 77 to arrange for any passwords to be changed such as internet banking. There is also software available that can wipe data remotely to prevent unauthorized users from viewing this information. You should contact your mobile service provider to find out more.
|
|
|
Our product Conditions of Use are available on this website. You should read and consider these Terms and Conditions when deciding to use any product.
|
