Cash Passport FAQs
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Cash Passport FAQs
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| Simply click on the question below you'd like to know more about: | |||||||||||||||
| What is ‘Smart Wallet’ functionality? | |||||||||||||||
| Smart Wallet functionality intelligently selects the currency for your transaction. Funds can be used from multiple wallets if required to help ensure your transaction is approved. For example, if the cardholder has the following currencies loaded onto their card; AU$100, EU€10, GB£250, NZ$50, they are in France and wanted to make a purchase for EU€20, the card will automatically check the currencies on the card, starting at EU€ (being the relevant local currency) and then AU$, from which to fulfill the remaining EU€10 in order to authorize the transaction. If AU$ aren’t available, the card will move along the list until it finds an available currency from which to deduct payment. The cardholder does not need to have the total amount required for the transaction in a single currency as long as the aggregate of all of their converted currency balances is greater than the relevant amount. A fee will apply for this service. Refer to the Product Disclosure Statement for information on fees and charges. | |||||||||||||||
| What happens if I don’t have enough of the currency I need? | |||||||||||||||
| The great flexibility and added functionality of Multi-currency Cash Passport means that as long as you have more than one currency loaded, the card will automatically select the next available currency in the following order; AUD, USD, EUR, GBP, NZD, HKD, SGD, CAD, JPY. The search will automatically begin from AUD. | |||||||||||||||
| What if I don’t have the currency of the country I am visiting on my card? | |||||||||||||||
| You can still use your card to make a payment, provided you have available funds on the card and the currency you are trying to make a purchase from is one of the following: AUD, USD, EUR, GBP, NZD, HKD, SGD, CAD, JPY.The Multi-currency Cash Passport will automatically convert the currency of the card in to local currency in the order above. | |||||||||||||||
| How can I manage the currencies on my card? | |||||||||||||||
| As soon as you have registered your card on ‘My Account’ via www.cashpassport.com/multi you can view your transaction history, move funds between currencies and amend personal details. You can also change your default currency for BPAY. | |||||||||||||||
| What happens if I can’t remember my PIN? | |||||||||||||||
| For security reasons, you cannot change your PIN however you can call 1800 098 231 at any time for a PIN reminder. | |||||||||||||||
| How long is the card valid for? | |||||||||||||||
| The card is valid for 5 years. | |||||||||||||||
| How long does it take for currency I have re-loaded to be accessible on my card? | |||||||||||||||
| If you re-load funds on to your card via a Community First Store,the funds will be available for use within 2 hours. If you reload online using BPAY, it will take up to two business banking days to be processed. | |||||||||||||||
| How many cards am I issued with? | |||||||||||||||
| You are issued with 2 cards – a primary and a secondary card. Your secondary card is used as a back up card in the event your primary card is lost, stolen, compromised or damaged. | |||||||||||||||
| Can I have a joint card or secondary card holder? | |||||||||||||||
| No. The Multi-currency Cash Passport Card can be held in one name only. | |||||||||||||||
| How can I find out currency conversion rates? | |||||||||||||||
| You can call us on 1300 13 22 77 or visit your nearest Community First Financial Services Store to obtain up to date currency conversion rates. | |||||||||||||||
| How do I reload funds on to the card? | |||||||||||||||
| Funds can be reloaded on to the card via a BPAY® payment from within Community First Internet Banking or you can reload funds over the counter at any Community First Financial Services Store. | |||||||||||||||
| If I reload funds via BPAY®, which currency will be loaded to my card? | |||||||||||||||
| The default currency for funds for BPAY reloads is Australian Dollars however you can change the default currency by logging in to ‘My Account’ at www.cashpassport.com/multi Alternatively, you can leave the default currency as Australian Dollars and then transfer between currencies online once the funds are available. | |||||||||||||||
| How do I purchase a Multi-Currency Cash Passport? | |||||||||||||||
| Simply call us on 1300 13 22 77 or visit your nearest Community First Financial Services Store. | |||||||||||||||
| What fees and charges are there? | |||||||||||||||
| The full list of fees and charges can be found on page 14 of the Product Disclosure Statement (PDS). | |||||||||||||||
| What happens if the card is lost, stolen, compromised or damaged and I need to obtain emergency cash? | |||||||||||||||
| Emergency cash can be transferred from available funds on your Cash Passport Card to the nearest Western Union outlet. There are no fees for accessing emergency cash although limits do apply. There is no card replacement fee. | |||||||||||||||
| How do I activate the card? | |||||||||||||||
| The card and secondary card is activated and ready to use within two (2) business hours of purchase. | |||||||||||||||
| What is the minimum reload amount? | |||||||||||||||
| AU$100 or the currency equivalent. | |||||||||||||||
| Do I need to be 18 to purchase the card? | |||||||||||||||
| No. There is no age limit. | |||||||||||||||
| Can I switch my old Travelex Cash Passport Card to the new MasterCard Cash Passport Card? | |||||||||||||||
| Yes. Replacement cards must have a minimum of $100 on them and you will need to contact us to complete an encashment form. Cash-outs take 3-7 working days. | |||||||||||||||
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| *Some ATM Operators may charge their own fee or set their own limits. **Before you make a decision to acquire the Card, please check www.cashpassport.com/multi for the latest currencies supported. *** “Lock in your rate” means that the prevailing exchange rate is locked in for the initial load value only. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate. #Conditions Apply ****Emergency cash replacement (up to the amount available on your card), anywhere in the world, normally within 20 minutes, though in some remote locations this could take up to 24 hours. Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com/multi before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. |
