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The rediATM network is upgrading
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Over the following months, a number of ATMs on the rediATM network will be receiving an upgrade. This will result in greater functionality and convenience for Members such as the ability to change your PIN number at the ATM.
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How will this impact me in the short term?
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Between now and 26 November 2012, you may notice the absence of the on-screen option to perform a transaction on your non-primary accounts at some rediATMs that are owned and managed by other credit unions . Non primary accounts are displayed as Savings 2, Savings 3 and Line of Credit (LOC) on the ATM screen.
Instead, you will only see the standard options of Savings, Cheque or Credit appear. Currently, this is the experience you find when using rediATMs owned by NAB and Bank of Queensland (BOQ). It is also a standard format at ATMs owned by the Commonwealth Bank, ANZ or Westpac.
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Can I still access my Savings 1, Savings 2 Savings 3 accounts via rediATMs?
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In the short term, if you perform a transaction one of these accounts by pressing cheque or savings, the transaction will be automatically debited from your primary account. This could result in a transaction declined message if you have insufficient funds in your primary account.
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What can I do if I have insufficient funds in my primary account?
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- Set up a sweep facility - if there are insufficient funds in your primary account, funds can be automatically 'swept' from other accounts with available funds to ensure you don't get caught short. This is a free service and will happen automatically when you perform the ATM withdrawal.
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- Transfer funds internally - when you're out and about and need to access funds via an ATM, you can transfer funds from one of your non-primary accounts with Community First, to your primary account to ensure that you can withdraw cash from your primary account. You can view balances and make transfers via Mobile Banking or Telephone Banking on the spot, or via Internet Banking before you head to the shops.
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- Register for free SMS or email alerts - you can ensure you never receive any surprises at the ATM by staying on top of your account balances and debits across all your accounts with Community First. This service is free and you can set them up yourself via our Internet Banking service.
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Will this change be permanent?
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No, it is a temporary issue and will be resolved with full functionality restored no later than the 26 November 2012.
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Any questions?
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We apologise for the temporary inconvenience caused. If you would like assistance on any of the information above, please call Community First Direct on 1300 132 277 or drop into one of Financial Services Stores.
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