Report a lost or stolen card
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To report the loss, theft or unauthorised use of your Visa card or Redicard:
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- In Australia: call the Visa card or Redicard Hotline on 9959 7480 or 1800 450 346 (Australia wide toll free), 24 hours a day, everyday. Please also contact us to report the loss, theft or unauthorised use.
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- Overseas – for Redicard: call us on 1300 13 22 77 in Australia during our office hours, or call the Cuscal hotline on 61 2 8299 9101 (24 hours 7 days a week)
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- Overseas – for VISA: Please contact us before you travel overseas for the current VISA hotline arrangements
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To report the loss of any other access facility, or any other unauthorised transaction,
please contact us immediately.
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What you should do if your card has been compromised
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If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should:
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- Contact Community First immediately on 1300 13 22 77 to report the incident
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- Fill out a disputed transaction form and return it to us to submit your claim.
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You can return it to us via any of the following methods:
Fax it to (02) 9735 1661
Scan it to askus@communityfirst.com.au
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Post it to: PO Box 98 Lidcombe NSW 1825
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Am I liable for unauthorised transactions on my card?
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Under the EFT code of conduct you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.
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How do I protect my card and account?
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In order to prevent unauthorised use on your card(s), you should:
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- Check your account statements on a regular basis and report any unauthorised transactions to Community First immediately
- Always keep your contact details with your financial institutions up to date
- Always shield your PIN with your hand when entering it at ATM and EFTPOS terminals
- Change your PIN at regular intervals and select PIN’s that are not easy to guess. E.g. Don’t use your date of birth.
- Do not write your PIN down or disclose it to any one.
- If you believe that some one has seen your PIN, arrange to have it changed right away
- Always keep your card in your sight when you hand it to shop assistants – they should never leave the room with your card
- Be sure to let your financial institutions know if you are travelling overseas
- Set up free SMS and/or email alerts on your accounts so that you can be notified of any activity of interest to you as it happens.
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Our product Conditions of Use are available on this website. You should read and consider these Terms and Conditions when deciding to use any product.
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