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Report a lost or stolen card

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Report a lost or stolen card - Community First Credit Union

Report a lost or stolen card



Before you do any thing else

If your Community First credit card, debit card or Redicard has been lost or stolen, please contact Community First Direct immediately on 1300 13 22 77 to report the incident, arrange cancellation of your card and order a replacement card and PIN. Our call centre is open from 8am - 8pm weekdays and from 9am to 3pm on Saturdays.

Who to call outside business hours

If you are calling outside business hours and need to cancel your card, you will need to call the Card hot-line on 1800 224 004. You will then need to order a replacement card by giving us a call on 1300 13 22 77.

What to do if you are overseas

If you are currently overseas, you can ring us on +61 2 9959 7480 from 8am to 8pm weekdays and 8am - 3pm on Saturdays.

If you are calling outside business hours, you should contact the 24 hour card hotline on + 61 2 9959 7480.

What you should do if your card has been compromised

If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should:

  • Contact Community First immediately on 1300 13 22 77 to report the incident
You can return it to us via any of the following methods:

Fax it to (02) 9735 1661
Scan it to askus@communityfirst.com.au
Post it to: PO Box 98 Lidcombe NSW 1825

Am I liable for unauthorised transactions on my card?

Under the EFT code of conduct you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.

How do I protect my card and account?

In order to prevent unauthorised use on your card(s), you should:

  • Check your account statements on a regular basis and report any unauthorised transactions to Community First immediately
  • Always keep your contact details with your financial institutions up to date
  • Always shield your PIN with your hand when entering it at ATM and EFTPOS terminals
  • Change your PIN at regular intervals and select PIN’s that are not easy to guess. E.g. Don’t use your date of birth.
  • Do not write your PIN down or disclose it to any one.
  • If you believe that some one has seen your PIN, arrange to have it changed right away
  • Always keep your card in your sight when you hand it to shop assistants – they should never leave the room with your card
  • Be sure to let your financial institutions know if you are travelling overseas
  • Set up free SMS and/or email alerts on your accounts so that you can be notified of any activity of interest to you as it happens.


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