Report a lost or stolen card
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Report a lost or stolen card - Community First Credit Union
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| Before you do any thing else | |||||||||||||||
| If your Community First credit card, debit card or Redicard has been lost or stolen, please contact Community First Direct immediately on 1300 13 22 77 to report the incident, arrange cancellation of your card and order a replacement card and PIN. Our call centre is open from 8am - 8pm weekdays and from 9am to 3pm on Saturdays. | |||||||||||||||
| Who to call outside business hours | |||||||||||||||
| If you are calling outside business hours and need to cancel your card, you will need to call the Card hot-line on 1800 224 004. You will then need to order a replacement card by giving us a call on 1300 13 22 77. | |||||||||||||||
| What to do if you are overseas | |||||||||||||||
| If you are currently overseas, you can ring us on +61 2 9959 7480 from 8am to 8pm weekdays and 8am - 3pm on Saturdays. If you are calling outside business hours, you should contact the 24 hour card hotline on + 61 2 9959 7480. | |||||||||||||||
| What you should do if your card has been compromised | |||||||||||||||
| If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should: | |||||||||||||||
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| You can return it to us via any of the following methods: Fax it to (02) 9735 1661 Scan it to askus@communityfirst.com.au | |||||||||||||||
| Post it to: PO Box 98 Lidcombe NSW 1825 | |||||||||||||||
| Am I liable for unauthorised transactions on my card? | |||||||||||||||
| Under the EFT code of conduct you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss. | |||||||||||||||
| How do I protect my card and account? | |||||||||||||||
| In order to prevent unauthorised use on your card(s), you should: | |||||||||||||||
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| Our product Conditions of Use are available on this website. You should read and consider these Terms and Conditions when deciding to use any product. |
