Mobile banking FAQs
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Mobile Banking frequently asked questions - Community First Credit Union
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| Below is a list of common questions you may have about our Mobile Banking service. If you are having any issues with Mobile Banking, please visit our Mobile Banking Trouble Shooting page. | ||||||||||||||||||||||||||||||||
| What is Mobile Banking? | ||||||||||||||||||||||||||||||||
| Put simply, Mobile Banking is Internet Banking on your mobile device, only it has been designed to be viewed in a much more simple and easy to use format. | ||||||||||||||||||||||||||||||||
| What is the difference between Mobile Banking and Internet Banking? | ||||||||||||||||||||||||||||||||
| Mobile Banking provides you with access to the most popular Internet Banking features. However, for services such as redraw, SMS or email alerts, or opening a new savings account, you will still need to access Internet Banking from your computer. | ||||||||||||||||||||||||||||||||
| How do I access Mobile Banking on my mobile? | ||||||||||||||||||||||||||||||||
| Open the web browser on your mobile device and go to | ||||||||||||||||||||||||||||||||
| https://netbank.communityfirst.com.au/cfcumobile | ||||||||||||||||||||||||||||||||
| Alternatively, you can download the App from the iTunes store if you have an iPhone. | ||||||||||||||||||||||||||||||||
| Can I use the Mobile Banking service on a regular mobile phone or PDA? | ||||||||||||||||||||||||||||||||
| Yes, you can. Mobile Banking with Community First can be accessed on any iPhone, iPod Touch, iPad, Blackberry, Android phone and any handset that uses Windows Live, provided you are already registered for Internet Banking. | ||||||||||||||||||||||||||||||||
| Do I need to register to access the new Mobile Banking service? | ||||||||||||||||||||||||||||||||
| No additional registration is required. Provided you are already registered for Internet Banking, you can immediately access our new Mobile Banking service. | ||||||||||||||||||||||||||||||||
| What functionalities will be available on mobile banking? | ||||||||||||||||||||||||||||||||
| Following is a summary of the features and services that are available via Mobile Banking: | ||||||||||||||||||||||||||||||||
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| Is Mobile Banking secure? | ||||||||||||||||||||||||||||||||
| Yes! Mobile Banking has the same security procedures as regular Internet Banking. All data between Community First and our Members is 128-bit SSL-encrypted. No data is stored on your phone and you can disable access via Internet banking if you lose the phone. Your Internet Banking session will also time out after a 10 minute period of inactivity. | ||||||||||||||||||||||||||||||||
| How can I maintain the security of my Mobile Banking details? | ||||||||||||||||||||||||||||||||
| If you are an iPhone or iPad user, we recommend that you do not install any items on your iPhone that are not approved by apple, or remove restrictions on your iPhone imposed by Apple. This will help to maintain the high level of security of your handset and its contents. Installing items not approved by apple, will leave your phone vulnerable to being targeted by malware. We recommend you read our Mobile Banking Security Tips. Using your mobile device or any other service will always remain secure provided you follow this advice. If you have installed software on your device that has not been approved by Apple, you can use iTunes to restore the device to Apple’s factory firmware. Changing passwords alone will not protect you from any malware. | ||||||||||||||||||||||||||||||||
| Will I be charged a fee for using Mobile Banking? | ||||||||||||||||||||||||||||||||
| There are no additional charges for using the Mobile Banking service other than the standard Internet banking fees and charges. Please be aware that charges may be applicable from your service provider for internet usage and downloads. To confirm these details contact your service provider to inquire about your current data plan. | ||||||||||||||||||||||||||||||||
| What if I lose my phone or it’s stolen? | ||||||||||||||||||||||||||||||||
| You do not need to contact Community First, as your details and account information are not stored on your phone. This is the same as if your computer was stolen. Additionally, you can disable access via Internet banking if you lose the device. We recommend you read our Mobile Banking Security Tips to take steps to protect your mobile device in the event it is lost or stolen. | ||||||||||||||||||||||||||||||||
| Can I access Mobile Banking when I'm overseas? | ||||||||||||||||||||||||||||||||
| Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider. | ||||||||||||||||||||||||||||||||
| What happens to my session if my phone locks from inactivity? | ||||||||||||||||||||||||||||||||
| For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again if this happens. | ||||||||||||||||||||||||||||||||
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| Our product Conditions of Use are available on this website. You should read and consider these Terms and Conditions when deciding to use any product. |
